Client Support Coordinator
About Us Founded in 1986, Australian Home Care (AHC) has a diverse portfolio of business including Care Services which provide customised personal care and home help for people with disabilities and older adults, and specialist nursing services to people in their homes, workplaces and schools. AHC is a national business with over 2,000 employees across Australia dedicated to helping people live their lives, their way. ( http://www.
The Role Reporting to the Client Support Manager, this position is primarily responsible for the allocation of shifts to our direct care staff and coordination of delivery of care in the home. The coordinator ensures appropriately skilled care staff are matched to our clients providing services in accordance with the clients care plan. This role is not limited to rostering and encompasses all facets of customer service.
This role is Full Time, located in St Kilda Rd, Melbourne. Key Responsibilities Ensuring the continuity of care & client program management through effective rostering and deployment Coordinating the delivery of care to clients Ensuring compliance with standards, regulatory requirements and AHC policies Building and maintaining positive relationships with direct care staff and providing ongoing support and management Contributing to continuous Quality Improvement projects Maintaining client and staff databases with accurate and timely data Essential Requirements Certificate III / IV in Individual Support Aged Care, Disability and / or Community Services will be highly regarded, as would some direct care experience Experience in rostering and/or using Carelink and / or relevant database would be an advantage Current National Police Check or willingness to obtain one Successful Applicant The successful applicant will have proven experience in a similar role working in a fast paced and challenging environment with the ability to hit the ground running. In addition to your qualifications and/or working experience, it is essential that you are/possess: Strong verbal communication skills Strong data entry and attention to detail Analytical thinking and numerical ability Lateral thinking/problem solving Customer Service oriented Teamwork and ability to work autonomously Interested and/or experienced in the community sector.