Customer Service Manager
About the Company Rare opportunity to take ownership of the Customer Service team in this global FMCG leader. Due to a recent internal promotion a vacancy has become available to lead and mentor a customer service team of five staff and manage all day to day operations of the team. About the Role The key responsibilities of this position will include the following: Oversee all day to day operations of the team; End to end order management; Escalated issue resolution; Maintain relationships and effective communication with all internal and external stakeholders; and Performance management and training for all staff in the team.
Skills & Experience Must have recent experience working in a similar Customer Service Manager or Team Leader position; Must have advanced knowledge of the SAP system; Experience leading, developing and mentoring a small team is essential; and Excellent stakeholder management skills are essential to the success of this position. Culture This organisation prides itself on its supportive, team-focussed and innovative culture. They foster a fast-paced environment, like most FMCG organisations, and all staff are appreciative of the work-life balance and flexibility this company has to offer.
This role will most likely suit someone seeking to work close to home and perhaps utilise their strong FMCG experience in customer service to take over the stable team environment and lead. Immediate start available for the right person How to Apply For more information or a confidential discussion please call Tammy Alexander at u&u on 02 8825 6610 , quoting job reference 17513 or alternatively, click below to apply. We look forward to receiving your application and assisting you with your job search.
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