Manager Governance & Oversight - Barangaroo



Some career choices have more impact than others. We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day. As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits.

These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships. Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

This is a full time permanent role for an ambitious individual to join the team as a Manager Governance & Oversight at our Barangaroo Centre. Responsibilities: • This role exists to ensure that the Contact Centre is operating in an effective risk and control environment. • The key areas of responsibility are governance and risk, including ownership, maintenance and support of the Operational Risk Framework for the Contact Centre and Customer Relations team, Management of internal/external audit and compliance as well as the responsibilities associated with working in an outsourced environment.

• The role requires engagement across, operations and support functions in the value chain. This engagement is achieved via strong business communication, consultation, relationship management and accountability skills. • The role requires a solid and comprehensive understanding of all legal compliance and regulatory requirements across the Contact Centre and Customer Relations channel, to effectively ensure all potential risks are migrated with adequate controls embedded consistent across all applicable processes, both onshore and offshore.

• As the local risk officer for the Contact Centre and Customer Relations the position manages and measures all compliance and risk aspects of this channel, reporting regularly to Operational Risk, Business Risk, Auditors and all other relevant risk departments on measurement and effectiveness of controls..

HSBC Group
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18 Nov 2019


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