Guest Service Agent and Porter - Front Office
Palazzo Versace Gold Coast, the world's first fashion branded hotel, sets the standard for world class accommodation and service including 200 luxury suites, 72 condominiums, 3 diverse style restaurants, a European style spa, a 90 berth marina and Versace Boutique.This is truly a fantastic opportunity for the individual who is described by their peers as the epitome of customer relations. We are seeking a 2 dynamic,service focused professionals to join our Front Office and Concierge Teams.
These are extremely important roles, as you will have the opportunity to create an amazing first impression for our guests. As a Guest Service Agent your responsibilities will include welcoming our guests at check-in, cross referencing reservations details and fare-welling guests at checkout; providing outstanding guest service by ensuring all guest requests are accurately actioned with prompt follow-through; creating innovative ways to up sell additional services to our guests and taking personal responsibility to ensure that all inquiries are addressed. The Porter position offers you the opportunity to display your passion for providing exceptional customer service.
Your primary focus will be on guest relations and people management and our beautiful hotel lobby will be your domain. As a Porter you will be the person to meet and greet every guest with a smile and a warm welcome. Requirements Ideally, the successful applicant will have exceptional guest and customer service focus; attention to detail and a proven ability to work under pressure.
Previous experience in a Front Office role and a working knowledge of Opera is essential. We also require you to possess excellent presentation and communication skills, together with energy and a passion for the Hospitality Industry Benefits Competitive hourly rates, laundered Versace uniforms, subsidised meals and generous staff discounts and incentives.