CRM Team Lead.
Frasers Property Australia is one of Australiaâ€™s leading diversified property groups with over 650 staff and operations across Australia. Our parent company, Frasers Property Limited, is a multi-national property group that owns, develops and manages a diverse portfolio of properties across the globe, and is listed on the SGX-ST with total assets of more than $33 billion and a portfolio spanning over 80 cities around the world. The Corporate Information Technology (IT) team are currently seeking a CRM Functional Lead to develop a cutting-edge CRM solution with focus on customer experience and business intelligence on a 12 months contract.
In this new position your team will be combined of both, offshore and onsite resources as well as several senior business stakeholders. As the successful applicant, this role will see your responsibilities include: Development and Support of a CRM end-to-end solution (on Premise and Cloud) Work together with the development team to complete development tasks Attend and contribute to solution design and peer review process for the required deliverables Drive initiatives on customer experience that increases productivity of business Provide Solution Road map in the CRM area (upgrade, enhancement pack implementation, CRM Cloud for customer) including the non-SAP products Maintain and support existing solution Proactively manage business expectations in relation to solution quality Organise and execute User Acceptance Testing to ensure solutions meet business needs Manage team using scheduling tool to ensure timely delivery of solution Ensure a well-managed release without business process interruption Provide continuous review and improvement of existing solution As the ideal applicant you will possess: A tertiary qualification in IT or relevant discipline ECC, CRM Functional, C4C and ABAP skill Desire to drive in improving existing solution A track record of having completed at least 5 implementations with signification deliverables which covered system enhancement or new solution. Example: development of CRM â€“ ECC interface on Real Estate module or Development of CRM to Content Management System (CMS) Qualifications in Project Management and SAP will be highly regarded The ability to work with stakeholders at all levels both internal and external to the organisation About working for Frasers Property Australia: At Frasers Property Australia, we are driven by a belief that â€˜experience mattersâ€™.
Understanding the human side of property is our greatest asset and inspires our workplaces. We maintain an environment of equality where all staff members are supported in their efforts to achieve their full potential. We implement policies and work practices that encourage flexible work options to assist all staff to balance their work, life and family responsibilities, including our paid parental leave scheme and flexible work options.