Trainee Customer Service Officer



Trainee Customer Service Officer About Gilgandra Shire Council Gilgandra is a vibrant rural community in Central West NSW, situated at the junction of three main highways and in close proximity to Dubbo. There is a strong supportive community that has worked together to develop excellent schools, medical services, retail services and recreational activities that you simply do not see in communities of a similar size. Gilgandra presents you with an opportunity to have an excellent lifestyle you may not be able to afford in the city.

About the position To assist the Corporate Services team in creating an initial and lasting positive impression on our customers, providing a high level of customer service to internal and external customers who attends to either the front counter or contacts Council via the phone with the objective of providing first point resolution. The occupant shall enthusiastically embrace the traineeship and is required to complete a traineeship in Business Administration or relevant qualification within the timeframe specified whist positively contributing to Council's operations. Essential Current Class C Drivers Licence Experience with computers, including operating software systems, Microsoft office and internet Experience in providing excellent customer service Ability to maintain confidentiality and sensitivity to political and other issues Ability to promote Council in a positive manner Willingness to learn new systems and possess a commitment to a continuous improvement workplace Understanding and commitment to Work Health and Safety Desirable Ability to work unsupervised Ability to accurately record meeting minutes Salary: $511.

40 - $1045.90 per week (dependent on age and experience) Closing date: 5:00pm, 25 November 2019 Enquiries: Marketing and Communications Manager, Kathryn Larkin, or the HR Department on 02 6817 8800.

Gilgandra Shire Council
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19 Nov 2019


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