NSW Customer Service Manager

Location

Description

The Company A rare opportunity has become available to join a well-known international market leader in the consumer products space. This iconic brand is constantly at the front of their field, and has been experiencing significant growth across the globe and will continue to do so well in to the future. With a recent re-structure within their Customer Care operations they are looking to add an experienced NSW Customer Services Manager to the team and manage the Product Support Customer Care team within NSW.

The Role Reporting to the National Customer Service Manager, this role will see you: Managing and leading a team of operators, locally and remotely. Recommend objectives, develops short- and long-term plans and programs to support company goals and budgets. Build internal relationships with after sales and field service teams Improve and maintain high levels of productivity & efficiency Coach, lead, and develop staff through KPI's & structured training Implement and drive best practice & quality assurance in customer service Drive department profitability through budgeting, forecasting, and analysis Preferred Experience The successful candidate will have the below experience and attributes Experience working in a product driven Sales, Retail or FMCG environment Proven track record in Staff Management and Leadership, Process Improvement, Decision Making, Managing Processes, and Achieving Targets Exceptional communication and customer service skills The ability to multi-task and prioritise Team player who is committed to their customer service career If you have any further questions please contact Aiden Szot on 02-9431-651.

Company
En World
Share Now

Salary

100000 - 110000 per year

Posted

17 Nov 2019

CONTACT US

We're not around right now. But you can send us an email and we'll get back to you, asap.

Sending
Copyright © NZRelo™ 2019. All Rights Reserved.
Loading

To save this website, tap the button and select Add To Home Screen.

× Tap this message to dismiss.

Forgot your details?