Customer Service Officer role in the South Eastern suburbs
Large Government client based is looking for passionate Customer Service Officers for an ongoing temp role. Working 3-5 days a week, roles will be starting in November for locations Dandenong, Frankston, Pakenham and Dromana. $28.
38/ hour. Client Details Our client is a State based Government organisation that manage and plan our road network, whilst delivering leading road safety initiatives and customer focused services to the community. Understanding and meeting the changing needs of customers is one of their key objectives, and they are seeking like-minded people to join their large customer service team.
Description As a Customer Service Officer, you will respond to and resolve a wide range of customer service enquiries. Working in a fast past and busy environment, your goal will be to provide the customer with a positive and efficient experience. In this role you will be responsible for: Working in a face paced environment as part of large customer service team.
Resolving customer queries and processing payments face to face and over the telephone. Performing drive tests in accordance with established policies and procedures. Learning, retaining and applying large amounts of product, procedure and system information in a fast paced and high transaction environment .
Adhering to task and attendance rosters and deliver outputs to expected performance indicators. Training Successful candidates will undergo an extensive training pathway. Appropriate support and guidance will be provided during and after this time.
Profile To be successful in this position you will need: A full Victorian driver's licence and clean driving record. Motivation to work in customer services and a genuine interest in resolving customers enquiries A professional, enthusiastic and courteous demeanour and excellent attendance and punctuality Flexibility around hours and assignment requirements across several offices within reasonable travel distances Intermediate computer skills Cash handling and EFTPOS experience Job Offer Please note you must be an Australian Citizen or Permanent Resident in order to be proceed and must be willing to undergo a Criminal History check and a Driver's History Check . If you are interested in this opportunity please click 'Apply Now' and forward a current copy of your resume in Word format to Lydia Horman.