Communications Manager - Insurance
The Company This client is a leading financial services organisation that provides a comprehensive and integrated range of financial products and services. They are offering an exciting opportunity for the right candidate to join their team as a Communications Manager to develop the communications strategy for a number of insurance projects. About the role: This role is responsible for the delivering the overall customer change and communication strategy for key business transformation projects.
You will need to be a passionate communications strategist, working closely with the business stakeholders and other communications representatives to expertly deliver the communications strategy, customer-friendly communications to financial advisers, licensees, employers and members. Key responsibilities Develop the communications strategy and plan for a number of insurance projects including changes to cover and premium repricing. The plan will target a range of customers including licensees, advisers, employers and end investors.
Overlay a customer lens to complex insurance regulations and changes and communicate these in an easy to understand way to the various customer groups. Develop and maintain relationships with key contacts across the business including the project team, product, distribution, operations, risk/legal and group communications. Review and keep up to date on relevant regulatory changes and work closely with other regulatory reform communication representatives to co-ordinate our messages to the market.
Participate in the post implementation review process to provide insights for future projects. Being customer centric, champion the best experience for customers and use design thinking approaches to deliver innovative and creative solutions The Person To be successful in the role you will have excellent writing and verbal skills and be able to disseminate technical information in to engaging and topical subject matter. Your ability to engage with stakeholders and develop strong relationships across the business will be highly regarded as this is your chance to make a difference.
7 years' experience in the financial services marketing or communications, within an intermediated business model with a strong understanding of licensee, adviser and employer channels. Exceptional written communications skills, combined with technical understanding of super law changes gained within retail financial services, to effectively and clearly communicate these changes and impacts to our customers Experience in dealing with complex subject matter and crafting it into plain English audience appropriate messages. Ability to craft new work or edit and adapt other communications material Demonstrated experience with business stakeholders and the ability to influence outcomes and agree priorities.
. Proven capability to provide innovative and creative thinking. Excellent verbal communication and relationship management skills to negotiate the best outco....