Operations Coordinator - Shift Work
Benefits Located in Macquarie Park On-site Car Parking Gym on-site Daily breakfast and monthly BBQ About the company Our client, a well renowned global organisation responsible for providing remote support and protecting lives for employees travelling. The organisation is responsible for saving lives and providing on the pulse support, 24 hours a day 7 days a week. Located in Macquarie Park, the organisation offers structured training and support.
About the opportunity In your new Customer Service Representative role you will report directly to the Operations Manager. You will be required to have excellent communication skills assisting customers in remotes part of the world, deal with up to 50 cases per day and supply supporting documentation to insurance companies. The role will consist of working rotating shifts 8am - 8pm and 8pm - 8am.
You will be required to liaise with the technical/medical Customer Service support for authorisation and additional support. High attention to detail and ability to multi task is required. Duties Your daily duties would include: Rapid response to inbound phone, email and fax requests from members and clients Liaise with the order processing team and technical support team Detailed documentation of all actions and communications undertaken in the delivery of services provider billings for every case with applicable third party costs, ensuring clarity between providers, clients and members for responsibility for expenses incurred Skills and Experience Customer Service experience in inbound/outbound call centre environment Shift work offers flexibility Travel insurance background Strong attention to detail and problem-solving ability Clear and concise communication skills Culture Fantastic team leadership, industry leading training, with low turnover in staff.
Fantastic team and organisation to be a part of. How to Apply Click apply or contact Lydia Zhang, Sourcing Consultant on 0288778703 for a confidential discussion..