ICT Support Engineer



Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 400,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $19.09 billion for year ended March 31, 2018 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India.

TCS' proactive stance on climate change and award winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit us at www.tcs.

com Role Summary: We are looking for experienced software support engineers (Level 2 and Level 3) to work in a customer facing development and support environment consisting of productive agile teams, a highly automated tool chain, and a modern technology base. Key responsibilities include: Working with key stakeholders to achieve world’s best practice processes in major projects. Working on a wide variety of interesting and challenging assignments.

Working with colleagues in partnership with clients who are committed to achieving their business objectives. Essential skills: Understanding of SLAs and their impact Willingness to engage with development teams to identify and resolve problems Previous experience with Change Management processes Demonstrated high level of customer service skills Ability to work under pressure Level 2 Ability to understand Unix shell scripts and determine their purpose Ability to identify basic corrections required to a shell script to achieve the planned outcome Intermediate understanding of networking concepts and their influence on software applications Ability to perform basic networking troubleshooting and reporting of faults found Ability to create basic SQL scripts and to interpret and understand existing mid to complex level SQL scripts Ability to perform troubleshooting at multiple levels of a system and creation of a consolidated findings report for escalation to next level support engineers Level 3 All of level 2 plus: Solaris / Unix skills, including intermediate to advanced shell scripting Understanding of Database scripting (Oracle preferred) Understanding of software development processes Demonstrated ability to perform Network troubleshooting Understanding of software development lifecycle stages Java programmer capability / support engineer with de.

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20 Nov 2019


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