Operations Team Leader



Hays is proud to be supporting one of the top 4 bank in the recruitment for an Operations Team Manager Your new company As an industry leader in financial services, this Top 4 Bank has a strong presence across markets, focusing on core markets in Australia, New Zealand and Asia Pacific. Your new role Manage the team to achieve all elements of plan (customer, business optimisation, financial/risk management, process quality/consistency, employee/culture) Build employee capability to ensure an efficient delivery for an excellent client experience Proactively monitor risk and assurance requirements Demonstrate ongoing commitment to continuous improvement of processes to optimise team performance whilst ensuring an integrated outcome within and across teams Represent the team at functional / stakeholder forums Provide strong leadership, coaching and drive accountability of staff to ensure exceptional customer and banker experience is consistently delivered Lead the team to ensure adherence to business processes and all operational requirements are met. Develop and manage the performance and capability of direct reports and the team to create a high performing coaching culture through monitoring time, energy and resources of the team and lead, coach and engage them to deliver outstanding team performance.

Ensure adherence to Advice framework and Incident Remediation process, and is instrumental in driving change to meet changing requirement needs What you'll need to succeed You are encouraged to apply for this role if you have: RG146 Qualified: Generic Knowledge, Life Insurance, Superannuation Relevant tertiary degree such as Business, Commerce, Finance, Accounting (Preferred) High level of developing and maintaining strong relationships with stakeholders Experience leading a team in a fast-paced environment Financial services experience preferred Excellent time management and problem-solving skills Flexible and adaptable to change Strong stakeholder management skills Excellent written and verbal communication skills Due to the ongoing nature of this role, you must have Australian or New Zealand citizenship or permanent residency status. What you'll get in return Industry-leading training program, ongoing coaching, a great opportunity for career progression with a company that promotes a diverse work force and stands by its values. What you need to do now If you are interested in this role, and feel you have the necessary skills and experience to succeed, click 'Apply Now'.

Alternatively, forward an up-to-date copy of your CV to tracy.wonghays.com.

au .If you are interested in this role, and feel you have the necessary skills and experience to succeed, please reply to this email with your updated resume. SA Licence number : LHS 297508.

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14 Nov 2019


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