Subject Matter Expert- INFRA OPTICAL SERVICES
About NCR NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries.
NCR is a trademark of NCR Corporation in the United States and other countries. Role Overview â€¢ Manage NCR Optic Services solution and develop processes to support region deployment. â€¢ Provide assistance to client with technical issues and third level support.
â€¢ Assists with classification and prioritization of incidents. â€¢ Maintain test environments. â€¢ Conducting requirements analysis, technical investigation and troubleshooting.
â€¢ Verifying project issues and fixes. â€¢ Work with internal and external teams to successfully deploy the solution. â€¢ Provide regular progress updates and reports to the team and/ or client.
â€¢ Act as a technical liaison for the client. Key Responsibilities Meet with customers, account teams, pricing teams and Solution Architects to design, scope and help price a project that is deliverable and agreed by all parties. Gathers information from a wide range of sources to resolve problems with unknown solutions including internal business units and third party vendors.
May serve as a mentor in one or two product domains or customer specialties. Owns the overall management of the project, coordinating resources across organizations, coordinating training plan for each country and managing project to timeline. Accountable for successful design, development, and deployment of global service processes and related infrastructure.
Participates in requirements gathering process and user testing. Manages all phases of a project. Contributes to recommendations on process redefinition to adapt processes to solutions; Document all project processes, schedules plans, etc; Manage projects within scope; Manage project risk items; Manage project milestones, schedules and resources (including internal and third party resources).
Create the project team for each project; Work with the other members of the NCR Global Project Office to start up the project (team training, hand-over, escalation processes, templates, etc.). Work with NCR Services teams around the world to raise awareness and allow time to implement the project successfully.
Manage change control, escalations and customer expectations throughout the life cycle of the project. Provide customers and NCR associates with the required project reporting. Must be able to motivate and inspire people to keep the project moving toward successful completion even in the face of the physical demands of aggressive project schedules and the emotional demands of discouraging developments.
Manages the interactions between the customer and the rest of the project team resulting in good customer relations and an enthusiasm for the project and the customer relationship. Qualifications....