ticketing officer in Western Suburbs Brisbane



Randstad are currently partnering with a highly reputable Bus Company located in Brisbane’s Western Suburbs. This privately owned bus company have recently partnered with QLD Government on the first of its kind project to assist with monitoring and prevention of fare evasion across their local bus services. We are currently looking for 5 Ticketing Officers on an initial 12 month contract.

In this role you will travel on the network alongside drivers and passengers, on various different routes. You will be responsible for revenue protection & actively promoting a positive image of public transport, the bus company and its services. You will also provide quality customer service and assistance to passengers travelling on the bus network.

Revenue protection is extremely important as this lost revenue has the potential to be reinvested to improve services for all users in the community. Full time training for these roles will commence in early December (with a 2 week break over Christmas) and run until February. After training, you will be equipped with the knowledge and ability to work autonomously on the network.

Duties include but are not limited to: Customer Service – providing information to passengers whilst out on the transport network Checking tickets to ensure correct fares have been paid De-escalation of difficult situations Internal and External stakeholder engagement Issuing warning and Infringement notices Wearing a body worn camera on all deployments Daily & Weekly reporting and briefings What we are looking for people with the following attributes: Strong customer service focus Use well-developed communication and interpersonal skills to communicate with people from all backgrounds Ability to work Independently Ability to remain calm and stay resilient Confidence to verbally de-escalate situations Experience in a similar role If this sounds like the ideal role for you, please APPLY NOW skills Ticket officer, security, customer service, bus, enforcement, notices, bus driver, security officer, bus network, fare evasion qualification Experience educational requirements Secondary School/High School.

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13 Nov 2019


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