Aboriginal Identified - Client Service Officer - Clerk Grade 3/4 - Broken Hill (Temporary)
ABOUT LEGAL AID NSW Legal Aid NSW is the largest legal aid agency in Australia, comprising of a Central Sydney office and 25 regional offices in metropolitan and regional centres across NSW and a number of specialist services and advice clinics. Working at Legal Aid NSW provides the opportunity to support people with disabilities, people from culturally and linguistically diverse backgrounds, women and children, Indigenous people and people with mental illness who may experience difficulties when enforcing and defending their rights. ABOUT THE ROLE Be the first point of contact for the majority of diverse group of clients at the principal client reception centre, Sydney Central and other Legal Aid NSW offices.
Provide timely and accurate information and advice to clients over the phone and face to face. ABOUT YOU The successful applicant will identify as Aboriginal or Torres Strait Islander with high level administration skills and attention to detail. You will possess strong verbal and written communication skills, along with excellent typing and computer skills.
You will be a dynamic person who enjoys working in a fast paced environment with a strong commitment to client service. ESSENTIAL REQUIREMENTS â€¢ Aboriginality (see notes below) â€¢ Willingness to undertake a Criminal Record Check and/or working with Children Check â€¢ Hold Australian or NZ citizenship, Australian Permanent Resident or hold a valid working visa HOW TO APPLY Applications MUST be submitted online through www.iworkfor.
nsw.gov.au to be considered.
No late applications will be accepted. Please Note: This vacancy is an identified Aboriginal or Torres Strait Islander recruitment under Part 5, clause 26 of the Government Sector Employment (General) Rules 2014. In the pre-screening questions you will need to provide information on how you satisfy the Aboriginality criteria.
Applicants should read the Role Description and consider the Focus Capabilities and Key Accountabilities when preparing their resume and cover letter. Applicants are requested to attach: â€¢ current resume / curriculum vitae (CV) (maximum 5 pages) â€¢ cover letter (maximum 2 pages) responding to the following two questions: 1. Please outline what experience you have working with Aboriginal clients and communities.
2. Legal Aid NSW is committed to delivering high quality client services. Please provide an example of how you dealt with clients with complex behaviours and what strategies you used to reduce or prevent escalation.
The selection process will include a range of comparative assessment techniques to assist in determining capability and suitability for the role. This recruitment will be used to fill any current vacancies and may be used to create a Talent Pool for similar future vacancies that may arise over the next 12 months. OUR COMMITMENT TO DIVERSITY AND INCLUSION Legal Aid NSW welcomes applicants from diverse backgrounds, including people with disability, Aboriginal and Torre....