Service Coordinator



Services Coordinator Full-time Permanent High Incentive We are looking for a person with tertiary qualifications in Aged Care, Nursing, OT, Social Work, Social Sciences or a related discipline; or relevant experience in case management or a related field to join our team in Sydney. Duties include: Consulting with clients and their families to assess and reassess their care and support needs Creating care and support plans and budgeting for Home Care and NDIS consumers Matching care workers to clients according to their needs, goals and preferences Preparing service plans and rostering care and support workers Monitoring and keeping in regular communication with clients and their families Keep timely and clear records Having responsibility for a group of clients whilst still having the team behind you The Care Coordinator is responsible for the provision of information, assessment, referral, case management, brokerage and monitoring for people living with disability, frail aged people, people with dementia, and their carers working with clients to enable them to make choices about their lifestyle, what is most important to them in terms of identified goals, and to enhance their capacity to live independently in the community; and arranging and coordinating planned and co-ordinated care and support services. Skills and experience include: Capacity to respond to crisis situations, using well developed conflict resolution, negotiation and networking skills.

Demonstrated ability to operate independently and professionally with limited supervision. Capacity to effectively deliver and monitor service provision in a busy caseload within budgetary requirements. Capacity to apply best practice to care management practice.

Advanced interpersonal and communication skills with demonstrated capacity to work with individuals to respond in ways that are meaningful, demonstrating active listening skills and empathy. Experience in the provision of case management practice, particularly for people with high or complex care needs, including goal-focussed care planning, managing services and referrals, care reviews and outcome evaluation. Understanding of the principles of comprehensive assessment working from strengths based, client centred perspectives.

Knowledge of disability and aged care sectors, including funding and policy protocols, quality standards and processes. Knowledge of the needs of diverse groups, such as people from CALD and ATSI backgrounds, those identifying as LGBTI, Veterans, and the ability to respond in a sensitive manner to the unique needs of individuals. Demonstrated capacity to work collaboratively within a multi-skilled team using advanced interpersonal, communication and customer service skills.

High level application skills in the use of relevant computer programs Excellent administrative and organisational skills. Job Type: Full-time Experience: care management in disability and/or aged care: minimum 1 year Driver’s Licence Requ.

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16 Nov 2019


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