â€‹Claims Management Officer-Motor
Description Experienced Claims Management Officer | Motor Claims Permanent | Full Time | Brisbane CBD About RACQ RACQ is as much a part of QLD as our people. Together we exist to make life better for each other, our members, and every Queenslander, through finding better and smarter ways of doing things. With nearly 1.
8 million members, weâ€™re big enough to make a real difference in our community, yet small enough to nurture your professional and personal development. The Opportunity Exciting opportunity for experienced, career driven individuals to join our results driven, Member focused team In this role, you are empowered to proactively manage claims from notification of loss through to settlement ensuring our members have a positive experience. Training specific to your needs provided to set you up for success Key Responsibilities Assist members in a time of need by providing support and advice, ensuring a positive claims experience Proactively manage a portfolio of Motor claims from notification through to settlement Make claim decisions in an accurate and timely manner Discuss and negotiate settlement options including liability determination and complaints mitigation Ability to interact with multiple stakeholders internally and externally Apply and interpret Product Disclosure Statements to determine claims acceptance Actively participate in coaching and training to upskill and build capability within your team Skills & Experience Experience in managing Motor claims including determining liability and negotiating outcomes thorough your understanding of road rules Thorough understanding of General Insurance Code of Practice and other relevant legislations Demonstrated experience in providing outstanding customer experience Excellent written, verbal and interpersonal communication skills (including managing emotionally charged situations) Tier 1 ANZIIF Qualification in General Insurance is highly desirable Demonstrated ability to adapt to an ever-changing environment RACQ is committed to ensuring that every employee has access to flexibility in their role.
We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance. Working at RACQ brings some great benefits, including free Roadside Assistance and significantly discounted RACQ products & services, for you and your & family. Ready to apply? Youâ€™ve got this.
Please Note; we do not accept third party or emailed applications. You may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process. Questions? Please contact careersracq.
com.au or visit www.racq.
com.au/about/careers/our-recruitment-process Work Locations Edward Street 60 Edward Street Brisbane 4000.