​Member Engagement Consultant | Retail



Description Permanent | Full-Time | Retail Relief | Brisbane About RACQ RACQ is as much a part of QLD as our people. Together we exist to make life better for each other, our members, and every Queenslander, through finding better and smarter ways of doing things. With nearly 1.

8 million members, we’re big enough to make a real difference in our community, yet small enough to nurture your professional and personal development. About the Role Come and join the fantastic team at RACQ in this unique Retail Relief role Engage with our members and deliver tailored solutions across a range of core products (assistance, insurance and banking) and services. You must be able to adapt quickly to change and provide exceptional customer service across a range of different channels (i.

e. face to face, phone, email and click-to-chat). Relieving at multiple stores across Brisbane Commencement rate $25.

63p/h, increasing to $27.86p/h (plus super) Full-time training provided for up to 10 weeks Duties Determine, understand and deliver on our member’s needs Create an open, engaging environment where members feel at ease Promote RACQ products and facilitate referrals to specialist staff Contribute to the achievement of service standards in a multichannel environment, including face-to-face and via phone, email and click-to-chat Maximise opportunities to achieve team and individual KPI’s Live the RACQ values and continue to build on our strong reputation Skills & Experience Sales and/or customer service experience in a retail or contact centre environment Previous experience in banking or financial services (preferred) Team players who are committed, reliable and positive Strong listening skills, an engaging communication style and proven ability to determine your customers’ needs Attention to detail and accurate data entry skills, while working in a fast-paced environment Adaptable and accepting of change RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

Working at RACQ brings some great benefits, including free Roadside Assistance and significantly discounted RACQ products & services, for you and your & family. Ready to apply? You’ve got this. Please Note; we do not accept third party or emailed applications.

You may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process. Questions? Please contact careersracq.com.

au or visit www.racq.com.

au/about/careers/our-recruitment-process Work Locations Brisbane.

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12 Nov 2019


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