Operational Analyst - Customer On-boarding



The Toll Group is a world-class integrated global logistics provider. We're passionate about logistics and creating solutions for our customers. From delivering vital healthcare and food that sustains life, to moving goods and materials that help build cities, Toll connects people and products, powering global trade and creating a positive impact on communities around the world.

From just a horse and cart hauling coal in Newcastle in 1888, today Toll is a global business - and proudly part of Japan Post - with over 44,000 team members, across 1200 locations in 50 countries. We are creating a Toll for the future. The opportunity: As an Operational Analyst Customer On-boarding your role is to support the Manger Customer Operational On-boarding in the operational assessment and successful on-boarding of new business opportunities.

This includes the project management / coordination of the operational 'go live' of new customer accounts. You will develop strong relationships with across multiple functions across Toll including Sales & Marketing, Operations, IT, Finance and Group in addition to working with our largest new customers. The Senior Analyst Customer Operational On-boarding is an important role that: Fosters improved collaboration and partnering between Toll and its most important customers Helps Toll to strategically differentiate its value proposition from its competitors Delivers a seamless operational on-boarding experience for new customers Identifies commercial considerations that may impact expected customer profitability & risk associated with the operational execution of the service requested Conducts associated training and education efforts with key business stakeholders (e.

g. Sales team members) Proactively addresses service and operational issues with new customers Supports the achievement of Operational Excellence To be successful in this role candidates will need demonstrated strengths in the following areas: Experience in logistics &/or supply chain would be beneficial Experience in developing insights out of large data Experience in delivering continuous improvement initiatives Experience in customer facing &/or large stakeholder engagement roles Experience in delivering projects Excellent communication skills, both written and verbal Strong analytical capability including the ability to distil quantitative and qualitative information into insights Structured problem solving skills including an understanding of continuous improvement tools, techniques and methodologies Ability to prioritise activities/responsibilities Ability to work in a fast paced environment Strong attention to detail The ability to effectively network throughout the organisation to ensure alignment and support of the customer strategy & customer improvement initiative Why work at Toll Group? We're committed to providing a safe, diverse, satisfying and fulfilling workplace for all of our people. We value integrity, trust, teamwork and being open and trans.

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20 Nov 2019


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