Technical Support Specialist
Can't make it through a family dinner without someone asking you to fix their phone? Do people refer to you as a computer guru? Think there is a little more to working in IT than keeping people waiting on the phone and â€œturning it off and on againâ€? If you said yes, then weâ€™re looking for you G Adventures has an immediate opening for a Technical Support Specialist, aka â€œThe Solutionatorâ€. This isnâ€™t your average desktop support job. Our team is the conduit to all services technical and weâ€™re here to solve problems.
We are seeking an enthusiastic customer service oriented person with mad computer skills who wants to change peopleâ€™s lives. ROLE DESCRIPTION Operate as the first contact for all internal technical support requests via email, phone & in person Respond to requests from staff requiring assistance with issues relating to desktop computing and telephony on both Mac OS and Windows. Hardware and Software support G Suite and Office 365 service administration: Groups, Mail, Calendaring Administer file services both locally and in cloud services Video conferencing, desktop phone or softphone configuration and deployment IT hardware Inventory and procurement Software management and licensing Remote administration via online tools to deploy software applications and technical solutions Printer configuration and support Assist coordination of office renovations and new builds Work as part of an international team of â€œSolutionatorsâ€ to provide top tier technical and customer service to our community of incredible staff spanning the globe Ensure staff are kept informed of time delays associated with the problem resolutions, the nature of the problem or the volume of outstanding issues requiring resolution Meet with IT management on a regular basis to discuss, evaluate, and implement any change to services that may be required Work with IT management to ensure operating efficiencies are met and maintained throughout the organization TALENT SPECS Excellent communication skills and the ability to work in a team environment spanning the globe Strong troubleshooting skills and a desire to solve problems Must be knowledgeable and have a good understanding of both Mac OSX and Windows OS Basic understanding of inter-networking connectivity of workstations on the LAN/WAN with an interest to learn more May be required to work flexible shifts JAMF JSS, LogMeIn Central, O365, G Suite, Ringcentral experience and knowledge an asset 2-5 years experience in a Helpdesk environment If you have what it takes and want to join an innovative company with the most creative travel product on Earth then apply now To apply please copy and paste the following link into your web browser: https://bit.
ly/2UaIpXZ To apply you must hold appropriate citizenship or documents permitting you to reside and work in Australia. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work....