Field Deployment Officer
Our client is a household name in Australia and they are looking for someone to join their growing team Located in heart of Newcastle our client boasts a collaborative culture with an excellent training and development program. They are looking for someone who has excellent customer service skills and a tech savvy mind to work in their team. The role is a 12 month contract, with a possibility of extension or permanency.
The Field Deployment Officer will manage the production of work for internal and external Communication Technicians, driving performance and production, while meeting customer promises. You will be a key player in determining the outcome of planned customer visits, therefore a high level of organisational and problem solving skills are required for this role. The Role: Manage customer commitments and schedule in a suitable time/date for in-house technicians to attend the customers property Communicate with internal and external contractors clearly Manage planned appointments ensuring customers expectations are met When required, act with urgency and action requests from our technicians that require assistance Work proactively with all areas of the business involved in scheduling/planning the work and facilitate the completion Participate in weekly performance meetings and build/maintain working relationships Show initiative and take ownership Apply daily updates to applicable systems/databases & reports What do you need to be successful? Have previous experience working in a high volume and high functioning environment (call center experience desirable) Proven ability to determine priorities, co-ordinate resources and make sound business judgements to best achieve the customers' requirements Previous experience managing appointments A high level of personal motivation and a commitment to strong customer service will ensure your success.
Whilst it would be ideal if you have worked in a similar position, if you believe you have the above qualities, please apply By submitting an application you agree to our Privacy and Information Collection Policy located at www.dfp.com.