Desktop Support / Systems Admin - Level 2



12mth Fixed Term Desktop Support Engineer / MS Systems Admin - 300 Users CBD Based Based in the city this is an excellent opportunity for an experienced Desktop Support Engineer to join this expanding support team. Responsibilities Proactively improve and enhance desktop and application services reliability and efficiency Responsible for all levels 1-2 ticket resolution for desktop and server operating systems Perform tasks as outlined within operational management processes and procedures Respond as required to incidents and service requests for all IT&T supported systems within defined SLAs Responsible for proactive day to day management of desktop platforms and systems which relate to IaaS, PaaS, SaaS, BaaS Responding to, and be proactive towards monitoring systems Maintain an up-to-date document library for the enterprise policy, procedures and system documentation Prepare reports for the Infrastructure leadership team as required Participate in on call support roster and be available to work outside business hours, as required Ensure continuous improvement of desktop and general systems through education in various technology and applied learnings through experience. Contributing to the day-to-day operation of a high quality, service-orientated Service Desk operation Monitoring open support requests and ensuring all requests are resolved in an effective KNOWLEDGE, SKILLS AND EXPERIENCE Minimum 2 years' support experience Experience in handling IT incidents, service requests and change requests Work in a team and independently Drafting reports and communicating to stakeholders at a non-technical level Proficiency working on front and back end systems Experience working in a dynamic fast paced environment and delivery of robust solutions Quick thinker and ability to co-ordinate and deliver responsibly Experience in supporting IT infrastructure within a business of up to 300 PC's Clear experience and understanding of Microsoft Active Directory and related roles (DNS, DHCP, ADFS, CA, etc.

) Experience administering Office 365 Experience with using and troubleshooting Microsoft Office suite Understanding of Windows Server and Client products, Windows 7 and above, Windows 2008 R2 and above. Basic understanding of a range of Microsoft Back Office products (MS SQL Server & MS Exchange, SCCM, SCSM, SCSA, Skye for business, SCOM) Basic experience with SOE and Patch management Basic experience with Scripting and PowerShell skills To apply for this role, please provide your resume in our preferred Word or PDF format no larger than 1MB and quote Job Reference: 17830. For any queries regarding this or other roles, please phone David Brown on 0406 002 609.

Thank you for your interest and we will be in touch with those candidates that meet the position requirements and are an Australian Resident. People from a diverse background are welcome to apply. For a full listing of positions please visit www. ecareer employment services Level 10, 50 Marg.

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23 Nov 2019


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