Service Administration Manager - NSW
The Company A leading and highly recognised manufacturer and distributor, this well-established global supplier is known for their diverse product range, high level quality and superior after care service. The Position Reporting into the National Service Manager, you will be responsible for the management, growth and profitability of the Service business at a state level, to support the company's overall sales strategy. In addition to your Manager and other internal staff, you will be communicating with external customers to provide product and online knowledge and key responsibilities will include; Develop and maintain required level of subcontractor network to ensure minimal response times for customers.
Liaise closely with Sales to ensure service supports sales objectives Work with sales staff, management and customer service to resolve customer issues. Carrying out toolbox & service meetings and monitoring inductions; Particularly for NSW HealthShare. Monitor the individual performance of the service team and coach and/or performance manage where appropriate.
Manage RDO and on call rosters as well as timesheets and leave using Connx system Investigates incidents and takes appropriate corrective action Ensures appropriate resources are available to eliminate or minimise risks to health and safety The Candidate Builds and maintains effective customer relationships internally and externally Willingly accepts accountability and responsibility Able to resolve problems effectively Effectively communicates with all in a timely and professional manner Has experience documenting training and auditing for compliance measures Advanced skills using MS Word & MS Excel is a must The Benefits Permanent role to start ASAP Parramatta surrounds with free onsite parking Accessible by public transport Successful & stable Australian manufacturing business Friendly & close-knit team To apply online please click on the appropriate link below and send your resume in WORD format. Alternatively, for a confidential discussion please contact Harmony Trimboli on 61 2 9891 7422. ( SK953005A ) Please visit www.
veritasrecruitment.com.au to view more jobs.