Collections Agent (JR308)
Work on behalf of Probe, we are looking for people who can relate to others in terms of hardship. You will be responsible for handling inbound and outbound calls and liaising with customers to collect debts and resolve outstanding balances. Also, utilize various skip tracing techniques and collection strategies to locate right parties in order to negotiate the best possible outcome on high collectability or high value accounts for the client, Probe, and the customer.
Key Details: Full time positions commencing ASAP Monday to Friday 8am - 8pm | Rotating roster | Full availability required Caulfield North location Paid product and systems training Key Responsibilities: Make outbound and receive inbound calls and consistently follow companyâ€™s collection call model and techniques. Utilize various skip tracing techniques and collection strategies to locate right parties in order to negotiate payment arrangements on high collectability or high value accounts. Negotiate payment terms and methods when right party is reached.
Obtain and evaluate financial information for the purpose of negotiating payment of balance in full, settlement and/or payment plan. Overcome stalls and objections for debt payment. Utilize payment options (credit cards) and secure this information so that administrative services can process.
Explain penalties, deadlines, and consequences for failure to comply. Consistently and accurately document all information pertaining to accounts. Skills & Experience: Must have Collections and Skip Search Experience Excellent communication and negotiation skills, with the ability to communicate with and relate to a wide range of people Positive attitude and ability to work as part of a team to achieve mutual goals Confidence in dealing with objections and quickly building rapport with customers Excellent attention to detail and ability to work under time pressure Basic computer skills required: Outlook, Excel and Word Culture & Benefits Ongoing coaching and support Growing Organization - Multiple career progression opportunities Fast-paced, innovative & rewarding environment How to Apply If you think this sounds like a great opportunity to work for the PROBE family then click apply now.