Head of Lifestyle Concierge, SE Asia

Location

Description

As the Head of Lifestyle Concierge, SE Asia, you will be the key operational support to Team Managers in our APAC offices. You will be responsible to create a motivated and dynamic management team for the various teams to meet their targeted performance levels and to develop and execute an overall strategy, and to be a key driver on the strategy for the APAC region. You are expected to be a strong and reliable member of the wider senior management team in APAC who is open to and willing to manage and initiate ad-hoc projects that will add value to our service proposition while ensuring that we remain at the forefront of the Lifestyle Concierge market in the region.

Who We Are At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 20 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services.

We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

Will you help take us there? Your responsibilities will include: Owning and contributing to wider strategic goals for APAC region ensuring that there are plans in place for growth Working with the Client Services and Business Development teams on client related matters Scoping out and delivering unique and innovative service improvements that are both market leading and sets the standard within the business Managing the monthly manager appraisals and performance management ensuring the teams are hitting agreed targets and deadlines Ensuring that managers are constantly thinking about the future of their business areas and are confident in putting together ideas and plans as to how to get there Providing proficient consultation on all phases of talent management which includes succession management, assessment, talent pipelines, selection processes Oversight and compliance on local and regulatory matters to ensure the continued and smooth operation of our business in SE Asia Requirements The ideal candidate will have: Knowledge of HR and experience managing / implementing policies, processes in this area Experience of working in a Lifestyle Concierge business Experience in Project Management Proven leadership at a strategic and/or Head of department level including management of managers Confident presenter in both written and verbal communication Creative and innovative thinker and always strives to improve and better our service delivery Demonstrated exper.

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Company
Ten Group APAC
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Salary

$84,000 - 114,000 per year

Posted

16 Nov 2019

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