Lifestyle Concierge Specialist - Japanese/English
Do you speak Japanese to a native level? Are you a confident, natural organizer? Are you passionate about helping people? Looking to join a rapidly growing, entrepreneurial and tech-focused company? Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Generalist, no two days are ever the same. You will use your knowledge, contacts and know-how to deal with interesting and often complex requests.
You will primarily be dealing in the following areas; Travel, Retail and Entertainment including restaurant and ticket knowledge. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within you team and across the company as a whole. You will use your research and communication skills to provide personalized solutions to our members request within specified time frames.
Who We Are At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 20 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services.
We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes. We deliver our service through a combination of Tenâ€™s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
Will you help take us there? Requirements The ideal candidate will have: Native-level of Japanese and English (in order to liaise with Japanese and English speaking members) Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times. The ability to work independently and perform well with little supervision Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills The ability to multitask and handle several projects at the same time Strong administration skills and be able to prioritize workloads to meet tight reporting timelines Detailed orientation and deadline driven to ensure that demanding standards are met. High adaptability to a dynamic changing environment An enthusiasm to work with an emphasis for detail and follow through as required.
The highest customer service standards are expected and must be maintained at all times Attention to detail and able to work independently Experience in the high-end and luxury customer service, dining, ticketing, travel, luxury or hospitality industry would be an added advantage Local knowledge of Japan and APAC region This posi....