Account Manager (Telephone)



About us The Victorian Chamber of Commerce and Industry is Victoria’s largest and most influential business group. The Victorian Chamber supports businesses to succeed on two fronts. Firstly, through our successful and influential policy and advocacy activities we work hard to ensure that the political, regulatory and business environment in Victoria is conducive to attracting investment and establishing, operating, regulating and growing a business in Victoria, and second, we support individual businesses on a daily basis through our extensive range of services across workplace relations, health, safety and environment, training and apprenticeships, career development, and exporting.

Our suite of business expertise includes: workplace relations, occupational health and safety, international trade and development, sustainability and apprenticeship services, the Victorian Chamber is truly Victoria’s peak business body. About the role This is an exciting opportunity to join our account management team to engage with our members, customers and clients and offer exceptional customer service. We are looking for a Telephone Account Officer to conduct outbound telephone calls to a portfolio of existing members to regularly engage and ensure they are kept up to date with our latest service offerings.

This varied role will also see you participating in promotional campaigns to help us to understand the needs of Victorian businesses so the Victorian Chamber can support their requirements. About you We are looking for a proactive individual with a passion for delivering excellent customer service. In addition, our ideal candidate will also have: · Previous experience in an outbound customer contact role · A passion for delivering exceptional customer service and building positive business relationships · An excellent telephone manner and communication skills · Effective time management skills to ensure deadlines are met and information is entered into our database in a timely and accurate manner · The capability to identify business development opportunities to provide additional service solutions to our members.

Be part of a dynamic and forward thinking organisation that not only drives economic change and prosperity, but offers a healthy and collaborative working environment close to public transport. A competitive salary and a range of employee benefits will be offered to the successful candidate. How to apply If this sounds like you, we encourage you to ‘Apply now’.

Applications, must include a cover letter addressing the Key Selection Criteria contained within the position description, should be addressed to Tanya Dias, HR Business Partner. Please note that the successful applicant will be subject to a satisfactory police check as a pre-condition of employment. Video.

Victorian Chamber of Commerce and Industry
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20 Feb 2020


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