SYSTEM SUPPORT ANALYST - Linux
Job Description Purpose As a System Support Analyst, you will provide support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care. Responsibilities: Provide excellent System Support services: Respond to client problems (phone/tickets) and proactively monitor clientâ€™s installations; Prioritize your workload based on clientâ€™s SLA and transfer tickets to proper department when required; Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers; Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix clientâ€™s problems; Perform database maintenance using SQL statements; Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows; All the work is done remotely through secure connections and via phone and remote desktop-sharing. This role also requires work outside of regular work hours (on-call).
Stay proactively informed and trained on the following to ensure an excellent level of service and expertise: Back-End Architectures IntelePACS software 3re party integration.