Customer Experience Analyst
Play a key role in the delivery & management of the Virgin Money Customer Strategy Ready to join a business that's passionate about doing things differently? Want to work for one of the world's most respected brands â€“ Virgin About us: Part of the global family of great Virgin brands, Virgin Money is a financial services business passionate about thinking differently and delivering our customers a better deal across a wide range of great value financial products. The role: Reporting to the Head of Customer Experience, you will be responsible for ensuring a consistent and seamless Virgin Customer Experience via our product partners across all distribution channels and manage the successful delivery of product and service enhancements. Specifically you will: Play a key role in the ongoing delivery and management of the Virgin Money Customer Experience Strategy Support customer research and provide insights to inform customer strategy initiatives Identify customer pain points and trends to provide customer experience improvement recommendations Leverage the expertise of our product partners to create a mutually beneficial customer experience to ensure we achieve high levels of customer satisfaction.
Additional deliverables in this role will also include dealing with customer relations matters that arise with a key focus on customer issue resolution. About you: With previous banking experience, you will demonstrate impressive capability across Customer Experience, Analysis or Customer Insights. Your natural problem solving abilities and strong attention to detail will ensure your success in the role.
With outstanding interpersonal skills, you will be able to effectively communicate with stakeholders at all levels, whether youâ€™re liaising and building rapport internally or fostering our external partnerships with ease and confidence. Most importantly, you are a team player who is passionate about what you do and motivated by your desire to build a successful career within Customer Experience. Working for us is fun and fast-paced, and we need top talent to take us where we want to go.
Virgin people are easy to spot. They're smart, energetic, full of ideas and passionate about what they do. If this sounds like you, and you're looking to join a brand on the forefront of financial services, we'd love to have a conversation.
Above all else, you will be a self-directed, motivated team player who is passionate about providing a better customer experience and you will thrive on working within a small fast-paced organisation. How to apply: Working for us is fun and fast-paced, and we need top talent to take us where we want to go. Virgin people are easy to spot.
They're smart, energetic, full of ideas and passionate about what they do. If this sounds like you, and you're looking to join a brand on the forefront of financial services, we'd love to have a conversation. To apply for this role, please follow the links.
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