Software Support Consultant (Accounting Software)
Our client is a dynamic and driven small-medium software consultancy specialising in providing accounting & payroll, CRM and BI technology solutions. The organisation works with a large number of customers across a range of small-medium industry verticals in Australia. Due to on-going projects and upgrades they are currently looking for a Client Support Analyst who has proven experience supporting small-medium financial software and working in a helpdesk environment.
The Client Support Analyst will be responsible providing support to a vast array of customers during installation, upgrade or usage of their software. You will be responsible for systems and solutions advising to a variety of customers by providing excellent support consulting services across implementation and upgrade project phases. The breadth of functions would not be limited to general support, but may include assisting with pre sales activities, requirements gathering, analysis, implementation, training, and may eventually shift to a customer facing consulting role.
Must have the following experience and skills to be considered: Technical competency and thorough understanding in accounting/payroll software modules Qualifications in IT Accounting experience and or qualifications are a bonus Minimum 3 years experience supporting small-medium ERP/accounting software to small-medium businesses in Australia Demonstrated depth in business process knowledge Strong analytical skills Proven fundamental support and troubleshooting approach skills Be able to set priorities, analyses problems and formulates clear and effective solutions Must be an Australian citizen/resident On offer for the position: Up to 80K super Macquarie Park location Product training Chance to join dynamic, vibrant work environment Career path opportunities Supportive management team Friendly, supportive and relaxed work culture Apply now for this fantastic opportunity to join an Australian leader in the SME software space. To apply click apply link or email your CV to milekthenetworkit.com.