About the Role: Become part of the world's number 1 Customer Relationship Management Company. Our client is looking for the newest addition to their Guest Services team based in Melbourne CBD. You will be working on an ADHOC basis representing the company as the first point of contact for all internal and external stakeholders.
It is crucial for the candidate to be attentive, welcoming personality with impeccable customer and client service, representing the innovative and cutting edge quality our client expects. Daily Responsibilities: Implement Workplace Services strategies and Guest customer support initiatives Greet all guests with the highest level of professionalism and initiate the visitor process e.g check in, ID checks, etc Respond to all concierge requests in a timely manner including resolving customer complaints and enquiries Follow security processes as per company policies Conduct regular audits on security processes for both internal and external stakeholders Organise all new employee/contractor badges, vendor badges and temporary replacement cards Act as the first point of contact for the company for any relevant admin/customer service tasks Locker key management including data collection, distribution and secure storage Assist with catering, meeting and event rooms, bookings, couriers and training as required Maintain meeting rooms and other customer facing areas in a tidy and professional state Process incoming correspondence including mail, email, voicemails, in a timely and professional manner Oversee the management of incoming and outgoing mail Escalate any WHS issues to the relevant parties To be successful in the role you will possess: 2 years in a similar client/customer facing role Experience using Google Suite necessary Excellent time management skills and the ability to multi-task Strong oral and written communication skills Be engaged and aware of guest environment Salesforce software experience highly desirable About our client Our client is a leading global software company that specialises in cloud-based applications.
They create software that the everyday person can set up and manage from anywhere in the world. We are recruiting for this position ASAP so please do not delay your application I would encourage all enquiries at SydneyCBDau.manpower.
com or click APPLY NOW..