Service Delivery Manager
Date: Oct 8, 2019 As the tech firm that created the mobile world, and with over 45,000 life-enhancing technologies to our name, at Ericsson weâ€™ve made it our business to make a mark. We are on a quest, relentlessly innovating to make technology easy to adopt, easy to use and easy to scale. As a team, we are helping to solve some of societyÂ´s most complicated challenges, enabling you to be â€˜the person that did thatâ€™.
Weâ€™ll help you design your future You can choose to be an expert or a leader or both Leveraging everything from cybersecurity to machine learning, making smart manufacturing and autonomous mines a reality. With access to hundreds of career opportunities in locations all over the world with the support to really find â€˜your greatâ€™ and the ability to rediscover it, again and again. Job Summary: We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers.
In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineersâ€™ team and working closely with the competence centers, global support, and product line maintenance teams.
In this role you will: Work closely with and secure customer contract fulfillment Collaborate and maintain relationships Distribute information to internal partners and identify delivery issues You will stay up to date with financial data Responsible for profit & loss management Identify new business opportunities As an ideal candidate, you will have: At least 3 years customer/stakeholder engagement experience (preferably within telecommunications) Strong communication and negotiation skills Sound financial understanding Proven track of profit & loss management Strong leadership and contract management skills Proven experience in developing relationships and identifying new business opportunities Only candidates with existing Australian Work Rights will be considered Why Ericsson? In Australia, we are known for delivering â€œWorld-Firstâ€ projects for Australia's largest and most renowned telecommunications carriers. This is a chance to play a critical role in the success of the Ericsson organisation in Australia, whilst providing you with a fantastic career development opportunity and the chance to work alongside the brightest minds in our industry. Whatâ€™s in it for you? With over 90,000 employees across 180 countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance.
Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and i....