APS6 Complex Service Manager
About the Organisation: You will be joining a large, friendly and innovative Department responsible for national digital health services and systems, with a focus on engagement, innovation, clinical quality, and safety. About the role: The complex Service Manager will provide a wide range of experience, knowledge and skills, including, but not limited to: Escalation of issues as required Analyse data, call trends and user experience to support continuous improvement processes Manage a small team including setting work direction, allocating workload, mentoring, coaching and training to ensure team/s are achieving business goals Monitor and report on the achievement of business outcomes, key performance indicators Exercise appropriate delegations in accordance with legislation and guidelines And more Skills and experience: A current baseline security clearance, or the ability to obtain prior to commencement is essential for this position. We are looking for someone who understands and has had experience in contact centre requirements, escalations, incident management as well as legislative decision making experience.
How to apply: If this role is of interest to you and you would like to know more then please don't hesitate to contact Tanisha Hine on 02 6162 7311 or via thinedfp.com.au, quoting reference 85145 By submitting an application you agree to our Privacy and Information Collection Policy located at www.