Customer Service & Warehouse Assistant



Our client, a leading industrial sensor manufacturer, is looking for a highly motivated Customer Service / Warehouse Assistant to join their team. Our client, a leading industrial sensor and control manufacturer, is looking for a highly motivated Customer Service / Warehouse Assistant to join their team in Mulgrave. Your time will be divided between the warehouse and the customer service centre: Monday - Wednesday: Warehouse (picking and packing orders).

Thursday - Friday: Admin and customer service (order processing, answering phones, preparing quotes etc.) Specific Responsibilities: Order picking/packing and general warehouse duties Answer customer phone inquiries, for orders and issues in a positive, helpful, friendly and timely manner Process sales orders received via phone, fax, email or e-shop into BaaN Quotations and confirmations to customers using CRM Provide basic sales function by promoting newsletter, e-shop and direct mail Database maintenance - enter and update relevant customer information Support marketing efforts through the promotion of new products and marketing initiatives, e.g.

newsletter subscription Skills, Competencies, Behaviours: Strong communication skills, verbal and written - effective across phone, email, etc. Excellent customer service skills, demonstrating strong listening, investigative questioning and probing techniques to effectively establish customer's needs and requirements. The ability to relate well to people from a diverse range of backgrounds.

Ability to work well under pressure, multitask and prioritize in terms of importance or urgency with a high degree of accuracy. Highly motivated with the ability to work individually and in a team environment. Good computer skills, including BaaN, Microsoft Office Suite and Lotus Notes, and familiarity working with CRM's.

Training will be provided where necessary. Does this sound like you? If so, apply now We thank you in advance for your application. Please note, only shortlisted candidates will be contacted.

Please submit your CV in word format.

Universal Recruitment
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26 Jan 2020


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