Senior Patient Services Officer - Wide Bay
Wide Bay Health and GenesisCare, Australiaâ€™s largest provider of radiation therapy services, have partnered to provide a world class integrated cancer care for Hervey Bay and Bundaberg. To assist with the development and ongoing running of this new facility, Genesis Cancer Care QLD is seeking a Senior Patient Services Officer. This is an opportunity to be a driving force and have an impact in the delivery of cancer treatment in Hervey Bay and Bundaberg.
The role will broadly manage the onsite administrative team and will ultimately be responsible for all Centre based patient services tasks and KPIs. Operating in a dynamic environment, the role will be a key driver of continuous system improvement and change management, as well as build and foster effective internal and external relationships. PDF of Job Description Specific responsibilities include, but are not limited to; Supervision of all patient services staff within the designated Centre, managing workloads and workflows Assisting in recruitment and managing performance Demonstrate proficiency in all Patient Services and Patient Accounts functions and active involvement in the service delivery Resolving Centre and performance matters, as required Overseeing the integrity of patient files and data Implementing and managing processes, procedures and policies Point of contact for patient queries Demonstrate high quality patient care What we are looking for; Strong experience in medical administration Demonstrated experience in managing an administrative team Exceptional organisation and communication skills Proven experience to work effectively both independently and in a team environment Strong knowledge of patient billing systems and related Medicare funding mechanisms Strong skills in Microsoft Office software and other Centre technologies Collaborative approach in working with the wider administration team and other internal customers, in line with the organisations values Demonstrated understanding of and an ability to provide excellent customer service, preferably in a healthcare setting Able to effectively and collaboratively solve problems as they arise HOW TO APPLY If this opportunity aligns with your skills and experiences and you are ready to play a significant role in the service delivery and expansion of GenesisCare in Hervey Bay and Bundaberg, please email your cover letter and resume, including the qualities you will bring to the team, to: Andrew Saunders, General Manager QLD, This email address is being protected from spambots.