Service Leader - Roy Hill
Job Number 2867270 Business GE Transportation Business Segment GET Transportation About Us GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. At GE Transportation , we move the world.
We are a global digital industrial leader and supplier to the rail, mining, marine, stationary power and drilling industries. Our solutions help customers deliver goods and services with greater speed and greater savings using our advanced manufacturing techniques, industry expertise and connected machines. Established more than a century ago, GE Transportation is a division of GE that began as a pioneer in passenger and freight locomotives.
That innovative spirit still drives GE Transportation today. It's the engine of change that puts us at the forefront of transportation technology, software, and analytics. And it's why we continue to find-and realize-the potential that keeps our connected world moving forward.
The GE Transportation Global Headquarters is located in Chicago, Illinois. There are over 65 service sites worldwide. Service Leader - Roy Hill Career Level Experienced Function Services Function Segment Field Services and Maintenance Location(s) Where Opening Is Available Australia City Perth, Port Headland, Karratha, Postal Code 6713 Relocation Assistance Yes Role Summary/Purpose Based at the customer site in Port Headland, this role is the main contact for all GE related technical queries and service support ensuring the fleet of 21 ACEVO Locomotives perform at or beyond design expectation.
Working from the customer's site near Port Hedland WA, embedded with the Roy Hill Rail Maintenance Team, assists in troubleshooting GE locomotives, provides on the job coaching to Roy Hill staff and manages GEâ€™s warranty response to ensure Loco Successful Mission targets are met. Essential Responsibilities This key GE/Customer interface will draw on best global GE practice to continually recommend the most efficient operation of the fleet. Reporting directly to the GE ANZ Senior Service Leader, the Roy Hill Service Leader shall be responsible for setting priorities, achieving agreed goals and delivering the Roy Hill/GE revenue and margin targets.
Working closely with the GE Sales Team, is responsible for generating future parts, digital and service sales enquiries to further build the account. The Roy Hill Service Leader shall be responsible for fleet performance reporting including the management of all EOA outputs. This will include maintaining good working internal and external relationships with GE field and management teams.
Essential Responsibilities The individual will be primarily responsible for: â€¢ Act as the primary liaison between business owners and technical team â€¢ Res....