Case Management Specialist - Recovering Independence



Do you have a case management or allied health background and passion for helping people? Manage a portfolio of personal injury claims over 52 weeks, providing a customised service Free onsite Yoga & Fitness classes at our George St Office EML is a leading Workers Compensation Insurance company. We now have over 2000 employees and are still growing which means an amazing and diverse culture with a very high internal promotion rate. THE OPPORTUNITY As part of our diverse team, you’ll help make a positive impact on someone’s life every day.

You’ll feel great satisfaction knowing your talent and hard work has a purpose. We are looking for Case Managers to join our Recovering Independence team that has been specifically designed to provide case management support to workers who have sustained an injury requiring long term recovery and customised services. You will find yourself working alongside a unique and talented team of individuals with the skills, experience and passion, working together to assist and support our customers at their greatest time of need.

YOUR RESPONSIBILITIES Management of a portfolio of claims 52 weeks in duration Providing a world class customer service experience through active listening and building collaborative relationships with each customer Facilitating a positive case management experience as you assist and support your injured workers through their recovery, return to work and return to life by using your subject knowledge in workers’ compensation and/or personal injury Collaborating with Injury Management, Technical Specialists and other subject matter experts to collect information that assists you in making the best decision for each injured worker you support Conducting claim reviews, facilitating case conferences and face to face meetings ABOUT YOU You display empathy and are passionate about providing great customer service You have strong technical capabilities with experience and/or an interest in the management of claims involving long term recovery You are proactive, strategically focused and can think creatively when engaging with stakeholders such as workers, employers, providers and family You have strong communication skills and can build rapport and confidence with your customers You enjoy working collaboratively within a supportive team environment WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including : A vibrant, collaborative team culture Great work/life balance and flexibility Onsite Learning and Development Team End of Month Celebration Events 17.5% annual leave loading We value our people and are committed to supporting our employees by in.

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16 Nov 2019


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