Desktop Support Analyst



Georgiou is a national building construction and civil engineering company, delivering major projects across Western Australia, Queensland and New South Wales. Our aim is to be 'the best people to work with'. Our brand is a result of our culture of safety, profit, relationships, people and innovation.

At Georgiou, we create a workplace where people excel and invest in our people through all aspects of their lives. We are offering an exciting new opportunity for a talented, motivated and disciplined Desktop Support Analyst to join our team. What we are seeking: Minimum 2 years’ experience in a similar role providing desktop support Demonstrated ability in performing troubleshooting and configuration tasks Strong customer service experience Excellent analysis, co-ordination and problem solving skills Outstanding communication and interpersonal skills Professional attitude and appearance Proactive with the ability to work independently Experience with Microsoft Windows Server 2008R2 and above Experience with Active Directory & Microsoft Exchange administration Experience with workstation imaging and mobile device configuration & deployment Experience with Video Conferencing solutions Understanding of core networking principles (TCP/IP, routing, DHCP, DNS etc) Understanding of antivirus software, remote access tools, backup principles and group policy Willingness to travel to interstate project and office sites Ability to work with existing Service Desk team and ICT staff Experience using ITIL complaint call logging tools What to expect in this role: Triage, assist and resolve staff service desk requests in a timely manner using the service desk platform Maintain accurate hardware and service tracking using the Service Desk platform Creation, onboarding and maintenance of user accounts and attributes Assist with conferencing and audio visual hardware support Provision of general training and onboarding of staff in ICT systems Imaging, configuration and deployment of hardware (including mobile devices) Maintenance of hardware including liaison with vendors for repair and warranty issues Attendance to project sites for deployment and maintenance of site networks Assist staff with implementation and support of line of business applications Maintain internal software user accounts Liaise with software vendors to resolve support requirements Facilitation of the process for minor application upgrades What we can offer: Competitive salary package A dynamic and continually evolving working environment The opportunity to work with a diverse and engaged group of people Strong support at both project and corporate levels A long term career development focus Please visit our website for more information www. and apply via the link or through our website.

We look forward to receiving your application Georgiou is an equal opportunity employe Required Skills Required Experience.

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13 Oct 2019


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