Associate Customer Advisor



SAS Customer Advisory Academy - Associate Customer Advisor Are you an emerging technologist interested in solving complex business problems? Would you like to be paid to attend an in-person training in Cary, North Carolina USA to learn innovative technologies like cloud infrastructures and big data analysis? If so, this is the opportunity for you The SAS Customer Advisory Academy is a 10-week global training program where you will be paid to learn SAS’ technologies and solutions specifically addressing the different cloud infrastructures, including AWS, Google, Azure, Dockers and Kubernetes. You will receive training in SAS advanced analytics, data management and visualization, as well as learn consultative skills and methodology, product positioning and business practices – ensuring you are well-equipped with the necessary skills to succeed. The training will take place both virtually and at SAS World Headquarters in Cary, North Carolina USA.

Candidates hired for this position will participate in the training program beginning in either July 2019 or August 2019. Upon graduation from the Academy, you will begin a role as an Associate Customer Advisor where you will provide technical assistance for software pre-sale and/or post-sale activities utilizing you the skills acquired during training, along with your knowledge of industry segment processes and challenges to do the following: Primary Responsibilities of a Customer Advisor include but are not limited to: Pre-sale: Working with the sales team on technical activities to maximize revenue opportunities and ensure the highest level of customer satisfaction. Co-operating with sales in developing customer account strategies, assessment of customer needs and critical sales issues to ensure customer satisfaction.

Providing consultative services, including architecture recommendations to support proposed solutions, and possessing technical aptitude to solve complex big data business problems based on SAS core competencies in advanced analytics, data management and visualization. Translating business requirements into SAS technical solutions and linking to business value. Identifying appropriate architecture, applications, tools and solutions for targeted accounts.

Preparing technical demonstrations, proof of concepts and presentations based on client needs. Conducting discovery meetings to collect, analyze, clarify and document business requirements during the sales cycle to support the implementation team and produce a detailed solution proposal. Developing familiarity with company sales initiatives, product positioning, pricing, proposals and models.

Post-sale: Providing reliable delivery of targeted project results through the application of specific SAS methodologies, projects and technologies. Installing SAS solutions and any required supporting products for knowledge sharing, demonstration purposes or post-sale implementations as assigned. Understanding, utilizing and communicatin.

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13 Nov 2019


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