Mechanical Service Engineer - Development
Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.
We are seeking an individual to join our Underground Service Department, to ensure service delivery in the Illawarra Region. Your main responsibilities will be to ensure optimum performance of undergoround equipment in terms of safety, productivity and reliability. Key responsibilities will include: Providing technical support to customers in the event of breakdown situations and carry out fault diagnosis to ensure the machinery is returned to operation as soon as possible.
Installation and commissioning of new machinery, overhauled and repaired equipment or replacement parts, ensuring any issues are captured and communicated in a timely manner for rectification. Ensure compliance with contractual obligations with regards to the supply of new or overhauled equipment. Assist in the development of â€œScopes of workâ€ for the overhaul of Joy equipment.
Training and assessment of mine personnel in the operation and maintenance methods consistent with both Joy and customer expectations. Coordinate and provide accurate reports on daily service activities, and where required, include customer reference or order numbers to enable invoicing to be carried out in an acceptable time frame. Actively seek to further business development and sales opportunities for spares / repairs, upgrades to existing equipment, new equipment and supply of Joy Professional Services.
Gather intelligence and provide accurate reporting through SalesForce data base on Joy and competitor equipment and business activities to assist the account management process, including information on equipment availability, tons across machine etc. Skills and attributes required: Mechanical trade certificate/post trade hydraulics qualifications Upwards of five years of practical mining experience on underground mining equipment is preferred A strong mechanical aptitude with maintenance and troubleshooting experience on Continuous Miner-Bolters, Shuttle Cars, Breaker feeders is required Experience and competent knowledge of a range of Joy Development products and exposure to an underground environment Strong interpersonal skills are essential with an ability to communicate and negotiate with customers Experience in a heavy engineering workshop and knowledge of assembly and manufacturing techniques would be beneficial An understanding of engineering design principles would be advantageous Komatsu offers a zero-harm culture in the w....