Global Relationship Manager (FT)
Skills Required for the Role: Strategic consulting expertise or practice at a large consulting firm Program management experience Key Accountabilities for the Role: Understanding customer needs and translate them into winning proposals for Genpact and its customer Winning new growth deals in customer account per pre agreed targets - Meet and surpass Operating Plan (OP) numbers Understanding the market place and the competitor offering; drive strategic sales initiatives for Genpact Leveraging and creating networks that result in potential opportunities/leads in the customerâ€™s organization â€“ understanding what competition is offering Connecting at all levelsl in the customer organization; build/maintain relationships that enable higher customer satisfaction (measured via NPS survey system) and delivered business impact Providing insights on what is happening on customerâ€™s financials and drive business strategies within operating teams to add value to the customer Building, running and managing the governance around customer and Genpact communication enabling better visibility, transparency and partnership within the relationship Playing a key role in providing timely and high quality RFX responses Partnering with RFI/RFP team & Finance on customer proposals to realize customer needs while maintaining profitability. Providing Market Intelligence for costing on proposals Partnering with Genpact offshore delivery teams to create effective deal solutions Experience Required for the Role: This role ensures Genpactâ€™s steady revenue stream growth from existing accounts. The incumbent will be managing existing relationship with key clients Demonstrable experience of managing clients and doing end to end deals.
Proven success in driving higher growth penetration Experience with working in financial services sector Experience and cultural adaptability to work across countries and succeed in a global organization Strong oral and written communication skills and executive presentation skills in English Ability to interface at all levels of an organization (including senior leaders in a variety of functions) Sound financial & commercial Business Understanding Required Educational Experience: MBA.