Manager, Customer Experience Design



Bring your passion to transform customer service across regional NSW Permanent full time opportunity, conveniently located at Central Salary RC7 ($139,374 to $153,345) plus 9.5% superannuation The opportunity We have an exciting opportunity for an experienced customer champion to be part of our Service Design team at NSW TrainLink. This position plays a key role in leading the co-design of customer environment specification and planning for NSW TrainLink customer opportunities as well as developing robust customer process aligned to the NSW TrainLink customer needs.

The role will ensure that implementation planning and transition to continuous improvement of approved customer specifications are coordinated and integrated across relevant stakeholders, and that customer specifications are applied consistently across programs, functions and stakeholders We are looking for highly motivated, innovative customer experience developer with the ability to drive internal and external stakeholders to enhance customer outcomes through development of business cases and standards. For more information on this position, view the role description here. About us NSW TrainLink is a multi-modal passenger transport service provider, providing rail and coach services across NSW and connecting NSW to Victoria, Queensland and the Australian Capital Territory.

As an agency of the Transport Cluster, NSW TrainLink provides rail and coach services to deliver integrated and flexible transport solutions and improved transport outcomes for the community and to stimulate the economy of regional NSW. Our aim is to help make regional NSW a great place to live, work and visit. Each year NSW TrainLink customers take over 42 million journeys across our train and coach networks, travelling on 713 regional train and coach services, and 3050 intercity services a week.

Benefits NSW TrainLink offers rewarding work and employee benefits with opportunities for career progression, learning and development, health and wellbeing, and work-life balance. Benefits also include free travel on Government trains, buses and ferries. Join NSW TrainLink for the opportunity to shape the future and make a genuine difference for the people and communities of NSW by providing a world class rail system.

Our commitment to Diversity Great people come from all walks of life and at Transport for NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. How to apply To apply for this position, please submit a resume and brief covering letter (no longer than two pages) which addresses: Why are you interested in this role? This role involves solving customer pain points and improving customer service levels for NSW TrainLink. Tell us about a time you have sought out a partner to help solve a customer pain point? What was the problem, who was the partner and what did you do? Tell us about a recent project you have been involved with where.

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139374 - 153345 AUD per year


13 Oct 2019


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