Client Contact Centre Representative



At AIA Australia and New Zealand, our purpose is to make a difference in people’s lives through our customer value proposition centred on Life, Health and Wellness . Our vision is to champion Australia and New Zealand to be the healthiest and most protected nations in the world. Our firm belief is that by following our operating philosophy of doing the right thing, in the right way with the right people, the results will come.

The opportunity at AIA We are looking for an energetic and passionate client service representative to join our Group Insurance team. This is a permanent full time opportunity, working with a supportive leader who will help you learn and grow into the role. Looking after multiple funds, this position will reward you by keeping you busy with its diverse range of tasks.

This is a fantastic entry level role within a growing organisation, if you are keen to start a career in insurance, this could be the role for you Key Responsibilities: Answer inbound calls from claimants Action all administrative requirements with a focus on first contact resolution Demonstrate first class service with an empathetic approach Work as part of a team to manage the workloads across calls and admin tasks Flexible to rotating shifts, covering 8am - 6pm Monday to Friday Positive attitude and comfortable in working in a changing environment How will you make a difference: You will have proven customer service skills that you have gained by working across hospitality, retail, finance or insurance sectors, in either a service, coordination or administrative functions. This role doesn’t require you to have insurance knowledge as we will provide full training, we are looking for someone with the desire to learn new skills and pick up new technology with ease. If you are looking at starting a career with one of the biggest life insurers, we would love to chat further with you AIA benefits and Culture | Healthier, Longer, Better Lives At AIA Australia and New Zealand, wellbeing is at our core.

We understand that healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing and flexibility including fruit box deliveries, recharge days, flexible work arrangements and an AIA Vitality membership (including a FitBit). We focus on career development, people development and leadership capability, so that you’ll be nurtured and have every opportunity to reach your full potential.

We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day. We’re an equal opportunity employer that embraces and values diversity and inclusion in our workforce.

We believe that for people to be their best selves at work, they must feel they can be themselves. We celebrate both our differences and similarities including how we dress, and we trust our employee.

AIA Careers
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15 Oct 2019


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