Core Collections Associate - 6 Month Contract
Join a high performing collections team and utilise your customer service skills and problem-solving ability to deliver positive outcomes for both Macquarie and our clients. Our Core Collections team are responsible for engaging in early day collections calls to Macquarie Leasing customers, who have recently missed payments on their contracts. Youâ€™ll be focused on working towards business goals to reduce delinquency through effective communication, negotiation skills and decision making.
Working in a fast-paced, contact centre environment you will liaise with customers primarily over the phone and via email, resolving matters of outstanding arrears. You will confidently and effectively negotiate results that are commercially viable and in-line with Debt Collections Guidelines and internal processes. With prior collections, contact centre or customer service experience, you will have the ability to effectively resolve matters of outstanding arrears within suitable timeframes.
Leveraging your outstanding communication skills, you will be able to build rapport with customers and gain a solid understanding of their financial circumstances, to ensure the correct decisions can be made. You will be committed to providing a high-quality customer service experience, whilst also addressing customer concerns and handling objections. To start this exciting journey, apply now.
Banking and Financial Services comprises our retail banking and financial services businesses. The group operates predominantly in Australia and is organised into four business divisions: Personal Banking, Wealth Management, Business Banking and Macquarie Leasing. We provide personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers, dealer groups and businesses.
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance.
If you're capable, motivated and can deliver, we want you on our team. We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.