EL1 Service Designer



We are seeking an experienced EL1 Service Designer to join our Federal Government client based in Geelong. The Role The Service Designer is accountable under limited direction for delivering results in accordance with the work requirements of their work area and team plans. They are accountable for scoping, design, and delivery of service enhancements to improve participant experience across the Agency.

The Service Designer may exercise limited discretion with respect to how procedures and guidelines are interpreted and applied Responsibilities Responsibilities include: Conduct quantitative and qualitative research with a broad section of users to inform current state experience and pain points to identify service enhancement requirements Design and present future state experiences through journey mapping, business process mapping, and development of design artefacts such as design briefs, acceptance criteria, blueprints, personas, journeys, scenarios and roadmaps Utilise tools and methods to support the Agency to prioritise service enhancements, including desirability, feasibility an viability of enhancements Champion user centric decision making methods within the team and the broader business Actively participate in a cross-functional team, adhering to an Agile operating rhythm and championing Agile ways of working About You You will be able to demonstrate the following - An understanding of Human Centered Design principles applied within a Government context Experience working in an Agile environment Accountability for organising your own workflow and for making decisions in relation to your work area and team plans to support program, project and team outcomes. Ability to provide detailed technical, professional and policy advice and support in relation to program and project management. It is also desirable if applicants have experience working within a Government agency and providing policy advice to leadership.

As this role is within the Federal Government, applicants are required to hold Australian Citizenship or Permanent Residency in order to be considered. If you are interested in this role, please APPLY NOW or call DFP Recruitment on 8632 9900 for more information. By submitting an application you agree to our Privacy and Information Collection Policy located at www.


DFP Recruitment Services Pty Ltd
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Up to AU$520 per day + 9.5% super


13 Oct 2019


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