Customer Support Manager - Mackay
About Us Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions. About the Opportunity An opportunity has become available for a focused and motivated individual to join our team in Mackay in the position of Customer Support Manager.
This role will having you positively enabling and leading a team of skilled and motivated individuals who are passionate about providing a high level of after sales support for Hitachi mining excavators, Electric Drive Dump Trucks and associated OEM product lines. Promoting business growth and development within your department, this role will have you maintaining a positive link between valued customers and the company, meeting and where possible, exceeding customer expectations in line with budget, project timeframes and machine performance. This position will be best suited for a dedicated mining professional who is connected and committed to delivering service and maintenance outcomes to achieve Total Customer Satisfaction.
About You â€“ to be successful in this role, you will need: Safety Commitment â€“ Proactive awareness and total assurance of Hitachiâ€™s number one priority Technical & Mechanical Aptitude â€“ Relevant heavy diesel trade or mechanical engineering qualification Pro-active Leadership â€“ Demonstrated experience managing and mentoring talented team, whilst building valuable relationships with customers, peers and the community. Business Development & Strategic Vision â€“ Identify areas of continuous improvement, develop packages and initiatives tailored to specific customer requirements that will improve machine performance and provide business growth opportunities Financial Coordination â€“ Proven financial acumen with prior exposure to departmental budgets, evaluating labour costs and project expenditure Personable and Professional Communication Skills â€“ above all else, your personality and charismatic character will be what sets you apart from the rest when dealing with internal and external stakeholders to deliver customer success stories About the Benefits - What's in it for you? We are offering: $$$ A competitive salary package super company bi-annual bonus incentive Fully maintained company car laptop mobile phone provided A permanent long term career in a growing business OEM level training and real personal development opportunities Discounted health insurance premiums with Medibank & access to exclusive discounts on goods and services Supportive management who value your input in finding new and improved ways to achieving success Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work Here at Hitachi, we believe that success comes from the partnership....