Front of House - Supervisor - Melbourne
THE JOB Our Front of House Supervisors run the service at their Fonda restaurant. They make timely decisions and learn on the fly while leading Fondarians across all functions of the restaurant. Supervisors create an environment where people come together to genuinely connect.
They treat guests as if they were guests in their own home. WHO IS FONDA? In Mexico, â€˜Fondaâ€™ is a home that is opened up as a restaurant to the local community. We offer a delicious, fresh Mexican inspired menu that is always served with a side fun and good vibes in a well-designed space.
Fonda was founded in Richmond, Melbourne in 2011 by two mates - Tim McDonald and Dave Youl. Tim was a lawyer and Dave was a fireman when they both set off to Mexico to develop the concept and get inspiration all over Mexico. The vision was to develop a menu of Mexican street food dishes designed to share, utilising the quality, freshness, and variety of Australian produce.
However, the vision for Fonda extended beyond the menu. After a series of negative experiences working in some undesirable workplaces, Tim and Dave were committed to building a hospitality team with a positive and engaging culture. Our internal values are at the core of every decision, and our people are listened to, respected and supported in their growth and development.
What you'll be doing: Managing the day to day operations of the business including opening and closing the restaurant. Control the guest experience during shift, from setting up the ambience to responding to guest feedback - youâ€™ll be in total control of the vibe of the restaurant and the experience of your guests. Driving the sales, guest experience, COGS, labour goals for your restaurant whilst leading shift.
Requirements WHAT WE EXPECT FROM YOU: Guest Focus: You are completely obsessed with delivering an exceptional guest experience. You pride yourself on your ability to genuinely connect with people and make them feel welcome in your presence. You'll treat guests like they are friends or family visiting your home.
Action Oriented: You are positive and solutions focused and enjoy working hard. You thrive under pressure all the while earning and keeping the respect of the team and peers. You have an engaging and effective way of communicating and have the attitude that nothing is beneath you or anyone else in the team.
Approachability: You have a contagious zest for life, a genuine love for making people happy and live for the high of working in a busy environment. Customer service is in your blood and you are a natural people leader with experience working in fast-paced environments. You could be from hospitality, retail, airlines or any kind of job that makes think outside the box Ethics and Values: You have a high sense of personal responsibility and are passionate about genuine ownership and leadership.
Those around you are confident that you deliver everything you've committed yourself to, without compromising quality. You wo....