Field Service Engineer (medical devices)
Kelly Scientific is looking for a Field Service Engineer. Our client is a global medical devices organisation. They pride themselves on improving the standard of patient care and quality of healthcare delivery by providing the best products and services with a focus on quality, clinically relevant innovation, and simplicity.
The successful candidate is to be responsible for preventative maintenance for customers and a timely response for breakdowns. You will provide quality support and service for customers, using your excellent customer skills, you will build professional relationships with a wide range of customers within the industry. Furthermore, responsibilities also include: Working collaboratively with the wider organisation to provide exceptional service to our customers.
Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades. Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support). Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated of progress according to the company process.
Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment. Determining the most effective solution to minimize customer downtime. Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
Qualification: Background in Service Engineer role Ability to work on remote sites across QLD Attention to detail to deliver quality work. Working with microscope for repairing the endoscope. Excellent communication and Interpersonal skills.
Strong results and customer service focus. Be able to apply company operational procedures, along with industry reporting procedures. Kelly Services is a Fortune 500 company, operating in more than 30 countries and territories worldwide, with 25 years history in Australia and located in every major city nationwide.
We deliver staffing solutions across temporary assignments, permanent placements, outsourced recruitment and HR consulting. Our core service lines include Commercial, Industrial, Trades, Engineering, Financial and Scientific resources divisions..