Service Support Analyst
As a Service Support Analyst, your accountabilities include: • Provide customer oriented first and second level Information and Communication Technology (ICT) support for approved software and hardware for the department in accordance with Standard Operating Environment (SOE) and Corporate Desktop guidelines. • Contribute to the effective management of ICT services through the installation, maintenance and administration of extensive local area networks, personal computers and associated peripherals, operating systems (Windows 7 and Windows 8), video conferencing equipment, Voice Data Mobility (VDM) solutions, Collaboration Tools and department specific hardware and software. • Coordinate the provision of ICT services and supplies from internal and external providers.
• Coordinate activities so outcomes are achieved in an effective and efficient manner. • Develop operational policies, practices and standards documentation in accordance with quality management principles. • Provide advice on ICT related issues and asset management within corporate policy.
• Maintain an up-to-date knowledge and understanding of the department's business activities, ICT environment, and developments and trends in information technology. This role reports to the Technical Support Analyst. Applications to remain current for 12 months.