Customer Service Officer - Camberwell
Seeking bubbly junior Customer service professionals with experience in contact centres Your new company Your new company are true leaders within their field. Their passion for helping and providing quality assistance to their customers regarding online payment platforms which can help assist/grow their business. Your new role Communicates with customers verbally via telephone calls and in writing (Fax/Email/Physical Mail) regarding account/transaction queries.
First time resolution of all queries. Reviews complaints concerning billing or service rendered and escalates as required Educates customers regarding procedures, costs and restrictions. Cancels, reissues and maintains customer accounts as required.
Maintains accurate records and associated documentation within the card management system. Adheres fully to the Privacy Act. Actively participates in work and quality improvement programs.
Other duties as requested. What you'll need to succeed Experience working in a contact centre Clear/Fluent communication - both written and verbal Australian or NZ Citizens ONLY Computer savvy with good administrative skills What you'll get in return In return, you will be on a fixed term contract with a view to go Permanent. You will receive on the job coaching and training but you will be required to hit the ground running.
You will receive a competitive salary with super and other benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Christina.ParkHays.
com.au] or call on 03 9604 9690 If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. 2101645.